Service Desk Analyst
Information Technology Sherwood, Oregon
Contract/CTH Sep 4, 2024
Information Technology
Service Desk Analyst
Location: Sherwood, OR
Pay range: $25-30/hr.
Contract
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
The contractor must be able to:
Location: Sherwood, OR
Pay range: $25-30/hr.
Contract
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
The contractor must be able to:
- Assist employees when they call the services desk.
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues.
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished.
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service.
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