Damage Assessments: Must be proficient and have a high degree of knowledge on how to use Xactimate to accurately structure POLs to provide adequate compensation for claimants to rebuild. Must be proficient in assessing property and fire-related and flood-related damage accurately, which involves understanding the extent of damage, the required repairs, required documentation, and associated costs.
Technical Knowledge: Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs. Must be an expert in using Xactimate software.
Clear and Effective Communication: Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
Use of Technology: Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.